Refund & Returns
Last updated: March 2026
Refunds
We want you to be satisfied with your purchase. If there is a problem with your order—wrong item, defective product, or an error on our part—please contact us at [email protected] with your order details. We will work with you to resolve the issue and, where appropriate, process a refund to your original payment method via Stripe. Refunds typically appear within 5–10 business days depending on your bank.
Eligibility
Refunds are considered on a case-by-case basis. We may require photos or a short description of the issue. Items that have been used, opened, or damaged by the customer may not be eligible for a full refund. We reserve the right to refuse refunds in cases of abuse or fraud.
Shipping
Free shipping applies to orders over $50 (use code SHIP50 at checkout when applicable). For returns, we may ask you to ship the item back at your expense unless the error was ours. We will confirm return instructions and any prepaid labels by email.
Questions
For refund requests, returns, or shipping questions, email [email protected]. We are based in California, USA and aim to respond within 1–2 business days.